Privacy Policy

Plumbing Fourways respects your privacy and handles personal information in line with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what we collect through this website, what we do with it, and the choices you have.

Information We Collect

When you contact us through this website, we collect the information you choose to give us:

• Your name and telephone number.
• Your email address, if you provide one.
• The suburb or service address for the plumbing work.
• The service you are enquiring about and your description of the job.
• Your preferred contact method (phone, WhatsApp or email).

We do not collect payment details through this website, and we do not track your browsing across other sites.

How We Use Your Information

We use the information you submit for one purpose: to respond to your enquiry.

• To contact you about the plumbing work you have asked about.
• To prepare and provide a quote for the work.
• To arrange visits and communicate with you about jobs we carry out.

We do not sell your information, share it with third parties for marketing, or use it to send you marketing messages you did not ask for.

How Your Information Is Stored

Enquiries submitted through this website are stored securely in our hosted database, and are accessible only to authorised people in our business who need them to respond to you. We keep enquiry records only for as long as they are useful for the purposes above and for our own record-keeping.

Your Rights Under POPIA

You have the right to:

• Ask us what personal information we hold about you.
• Ask us to correct or update information we hold about you.
• Ask us to delete information we hold about you, where the law allows.
• Object to the processing of your personal information.

To exercise any of these rights, email us at support@plumbingfourways.co.za. We will respond within a reasonable time.

Cookies and Analytics

This website uses only the basic functionality a website needs to operate. If we add analytics or similar tools in future, we will update this policy to explain what they collect and why.

Links to Other Websites

Our website links to services such as WhatsApp and Google Maps for your convenience. Those services have their own privacy policies, which apply when you use them.

Changes to This Policy

We may update this policy from time to time. The current version is always published on this page.

Contact Us About Privacy

Questions about this policy or your personal information? Email support@plumbingfourways.co.za or use our contact page.