Terms & Conditions

These terms and conditions apply to the plumbing services provided by Plumbing Fourways and to the use of this website. By requesting work from us or using this website, you agree to these terms. Please read them, and contact us if anything is unclear.

1. Services

Plumbing Fourways provides plumbing installation, repair and maintenance services for residential and commercial properties in Fourways and surrounding areas. The scope of any job is agreed with you before work proceeds.

2. Quotes and Pricing

Quotes are provided before work begins, based on the information available at the time.
A quote is based on the work described. If, once work starts, the plumbing reveals conditions that could not be seen beforehand — such as hidden corrosion or pipework that does not match what was described — we will explain the finding and quote separately for the additional work before proceeding.
Quoted prices are valid for the period stated on the quote.
Materials pricing can change with supplier costs; we will flag this before any change affects your quote.

3. Your Responsibilities

Please provide safe, reasonable access to the areas where the work is to be done, including water and electricity where the job needs them.
Tell us about anything relevant you are aware of — previous repairs, hidden pipework, or known problems on the property.
Where work needs to be signed off or approved by a body corporate, estate or landlord, arrange that approval before the job is scheduled.

4. Access to Existing Structures

Some work — for example tracing a hidden leak or reaching a geyser in a ceiling — requires opening walls, ceilings, floors or cupboards. We will tell you when this is needed and keep openings as small as the job allows. Making good the surfaces opened up (painting, tiling, plastering) is a separate trade and is not included in our plumbing scope unless it is expressly quoted.

5. Workmanship

We stand behind the work our team does. Work is carried out by qualified plumbers, using materials appropriate to the job and installed to the standard the applicable plumbing regulations expect. If you believe something about our work is not right, tell us — we will come back and assess it, and we will put right anything that is genuinely attributable to our workmanship.

6. Repairs to Older or Deteriorated Systems

Plumbing does not fail evenly. Repairing one part of an old system can reveal that adjacent parts are also worn, and a repair on aged pipework, valves or geysers cannot guarantee the future performance of the parts we did not touch. We will always tell you what we recommend replacing and what we recommend leaving, and the decision is yours.

7. Payment

Payment terms are stated on each quote or invoice.
Invoices are payable within the period stated on the invoice.
Where materials are specially procured for a job, we may require a deposit before ordering.

8. Appointments and Delays

We schedule work as reliably as we can, but plumbing is an emergency trade and urgent call-outs can sometimes move an appointment. Where that happens, we will let you know as early as we can and rearrange at your convenience.

9. Website Use

The content of this website is for information about our services. It is general guidance and does not constitute plumbing advice for your specific property.
Do not attempt unsafe DIY work on pressurised systems, geyser electrics or gas-type fittings. Where we describe what to do in an emergency, follow only the steps that are safe and accessible, and leave the rest to a plumber.
Enquiries submitted through this website are handled per our Privacy Policy.

10. Liability

Our liability for work we carry out is limited to the value of the work concerned, except where the law does not allow that limitation. We are not liable for damage caused by conditions on the property that we could not reasonably have identified beforehand, or for delays caused by events outside our control.

11. Governing Law

These terms are governed by the laws of South Africa. The Consumer Protection Act, 2008 applies to our services, and nothing in these terms limits any rights you have under that Act.

12. Contact

Questions about these terms? Contact us at support@plumbingfourways.co.za or through the contact page.